Shipping & Returns

Shipping

How can I track my shipment?

After you purchase you will receive the tracking detail normally within 48 hours. You may use the tracking code on the following website to track the status: www.hongkongpost.hk/en/mail_tracking

How long does it take for delivery?

Delivery can take anywhere between 7-14 working days, however is highly dependent on your local postal services and time of the year.

How much is the shipping costs?

Dependent on the weight of the items and country for shipment. Generally approx $10

Do you ship worldwide?

Yes, we do.

Product returns

What is the return policy?

At Airtech Studios we stand behind everything we sell. If you are not 100% satisfied with your purchase, you can return it for a replacement of refund if your item has a manufacturing defect in its materials or workmanship, you can return it at any time.

What should I do I am dissatisfied with my purchase from your products.

Your satisfaction is of the utmost importance to us, and we do everything we can to ensure that your experience at airtechstudios.com makes your life a little easier. For your convenience, you may return or exchange merchandise you purchased online at any time provided it’s a genuinely claim from defects.

We apologize for any inconvenience this may have caused. We do everything we can to ensure that your experience at Airtech Studios are as smooth as possible, and will do everything we can to remedy the situation as soon as possible. 

Do I still have to pay for return shipping if I want to exchange a product?

Yes, in this instance, you will be responsible for return shipping and handling charges.

What should I do if I receive a defective product?

We are committed to quality products. A product with a quality or operational defect that was purchased from airtechstudios.com can be returned for a refund or exchanged within 30 days of purchase. We will refund the amount you paid for the defective item, and any applicable shipping charges to the payment method you used to place your order. To return or exchange by mail, please send us a mail on sales@airtechstudios.com - For more information, please refer to our Return Policy.